⛔️ How do I manage my failed posts?

Did your post fail to publish?

Don't worry. Posts can fail for many reasons, and fixing them is usually easy.

To see your failed posts, go to History > Failed. Each failed post shows a "Failure reason" that tells you what went wrong.

In this article you'll learn:

Posts can fail for many reasons, including:

To know why your post(s) failed, you must check the error message on the failed post. We've compiled a list of error messages for each network in Failed posts errors.

If a post fails for any reason in Post Planner, it is sent to the Failed Posts section of the app.

When a post fails, a dot appears on History in the top menu, so you know to check.

Posts from a bucket also show in that bucket's "Failed" tab:

Post Planner also sends an email when posts fail, with the subject "[Notice]: Your planned post failed to publish". Check your spam folder if you don't see it.

Got the email but don't see the post? See Common questions.

When posts fail, they are removed from your Planned posts and moved to Failed posts.

If the failed posts were set to recycle or repeat, the posts will stop recycling/repeating. If you want the posts to continue recycling/repeating, you will need to fix the posts and re-add them to your Planned posts.

If the failed posts were in a bucket, they will be removed from the bucket. If you want them to continue posting from the bucket, you need to fix the posts and re-add them to your bucket.

Post Planner retries some temporary network errors automatically before it marks a post as failed. A failed post stays in Failed until you post it again or delete it. Deleting it only removes it from Failed in Post Planner.

To fix a post that has “failed,” you probably need to edit the post or fix the problem that caused it to fail before trying it again.

If the post failed because of a temporary bug on the social platform, then you can just try sending it again, either by adding it back to your queue (the share next icon) or by sending it immediately (the share now icon). When you share a post next, choose "Delete from Failed" or "Keep in Failed".

You can do this one at a time or in bulk from Failed posts. To manage several posts at once, select the checkboxes next to them, then open "Bulk action." From there, you can choose "Share Next selected," "Share Next all," "Delete selected," or "Delete all," depending on whether you've selected specific posts or want to act on all failed posts.

If the post failed because of a problem with the post (caption too long, duplicate content, etc.), you need to edit the post before trying it again. To edit it, click the re-post icon on the failed post. It opens the post in the composer, so you can make the needed changes and post it again.

To know what the needed changes are, or why exactly the post failed in the first place, find the error message on your failed post and then read Failed posts errors.

Use the links to find causes and fixes for each platform-specific error message that is displayed on your failed post.

Find the error message from your failed post below, then click it to see the fix. Errors are grouped by network.

Post Planner General Errors:

Your plan limits how many posts each profile can publish in 24 hours: 3 on Free, 12 on Starter, 24 on Growth, and unlimited on Business and up. The 24 hours count back from now, not from midnight.

Common Error Message:

The Fix:

Space your posts out so each profile stays under its limit, or upgrade your plan in Settings > Subscription. To compare plans, see What are the differences between plans?

Posting to X and Pinterest needs the Growth plan or higher.

Common Error Messages:

The Fix:

Upgrade to the Growth plan or higher in Settings > Subscription (or contact [email protected], as the message says), then share the post again.

Posts with links can't be published to X.

Common Error Message:

The Fix:

Re-post the failed post, remove the link from the X caption (in Step 3 of the composer) and post it again.

On the Free plan, posts stop going out if you haven't logged in to Post Planner for 30 days.

Common Error Message:

The Fix:

Log in to Post Planner, then share the post again.

You will see this error on your failed posts in Post Planner if you tried to post the exact same post twice in a row in a very short amount of time (within minutes, for example).

For Pinterest, the window is 24 hours.

We block duplicate posts from publishing so you are not penalized by the social networks, which don't like duplicate posting.

The Fix:

Try not to publish the same post content to the same profile more than once within the number of hours shown in the error message.

You may see this error message inside Post Planner:

Facebook is rejecting our requests. Please logout of both Facebook and Post Planner, clear your cookies then come back to retry your action.

The Fix:

First thing you should do here is try the directions from the message (minus clearing browser cookies).

If that doesn't work, do a full app reset. If the full app reset doesn't fix the problem, something on your side is preventing Post Planner from extracting the necessary information from your profile.

This could be browser plugins, the browser itself, your Facebook settings, or actions taken by you which are blocking us. In this case, please try with a fresh browser and following all guidelines.

You may see this error message in Post Planner:

The Fix:

This block is actually intentional from our side. At some time in the past, we blocked the IP address because of malicious activity, or because of the risk of infection from malicious code. Please contact us if you have further questions.

You may encounter an error while trying to connect or refresh your LinkedIn account.

This error is rare, but can have the following causes:

The Fix:

The error can usually be fixed by reconnecting your LinkedIn account.

If this doesn't work, do the following:

If you are using an older or rare browser, you may run this error in Post Planner:

Browser not supported

The Fix:

You will need to switch to a browser supported by Post Planner.

Post Planner supports the following browser versions:

If you're getting this error, check that your browser is on the list above first. Older versions may work, but it's not guaranteed.

Facebook Number Errors:

Facebook Errors:

Facebook Failed:

Facebook Spam:

Facebook Permissions:

Facebook Reconnect:

Facebook Data:

Facebook URL:

Facebook Unsupported:

Facebook Violation:

Facebook didn't confirm whether the post went out, so Post Planner moved it to Failed instead of risking a duplicate post.

Common Error Message:

The Fix:

Check your Facebook Page. If the post is there, delete it from Failed. If it isn't, share it again.

Meta sometimes asks Page admins to confirm their identity before they can publish.

Common Error Message:

The Fix:

Confirm your identity on Facebook (follow the steps Facebook shows you), then share the post again.

This error can happen if:

Common Error 10 Messages:

The Fix:

Reset your Facebook and Instagram connections

This error usually happens when you are logged out of your Facebook account.

It can also be caused by you not having permission to publish to the page with the account you're currently logged into.

Common Error 100 Messages:

The Fix:

Make sure you're logged into the correct account (the one that is an admin of your Page). If you are logged in correctly, reach out to the Page admin to make sure your permissions are set to Moderator or above.

It appears that Facebook is trying to detect question posts (whether they contain a question mark, or a character/emoji that looks like a question mark, or wording like “Why” or “Is this” or "Are you"). If they determine the post is a question, they send the 120 error to us.

Common Error 120 Messages:

The Fix:

Try editing your post caption so it doesn't contain question marks or look like a question. As an alternative, you could try replacing it with an interrobang: ‽

NOTE: If you're having trouble with your Facebook account, please contact Facebook directly via their Help Pages. Unfortunately, Facebook settings are not something we at Post Planner can help with.

Sometimes you'll get Facebook Error 200 when trying to post to your Facebook Page via Post Planner.

There are many different messages Facebook can send with the error. But the recommended course of action is always the same: you need to re-authorize your Facebook permissions.

Common Error 200 Messages:

The Fix:

This error usually means that Post Planner has not been granted full permission to publish to your Facebook Page.

The other fix is to enable 2-factor authorization on both Facebook and Instagram.

If you are a Post Planner customer and still encountering permissions errors after following these steps, please contact us with the specific details about the Page, along with screenshots of your Facebook permissions settings. This information will help us report the issue to Facebook to investigate!

If you’re getting this error, it’s probably because you’re posting too much low-quality content too often. Facebook limits pages that post a lot, but don’t get much engagement. You need to have enough engaged fans to be able to post more.

Common Error 32 Message:

The Fix:

Post less often: take it down to 2-3 times per day. Post better content: the more often you post content that gets zero or low engagement, the more likely get this error. Try using 4+ star content from the Content section in Post Planner.

In July 2016, Facebook added rate limits to stop pages from posting to Facebook too much, if they weren’t getting any engagement. Basically you can use Facebook (through apps) relative to how many engaged fans your page has. So if you try to post a ton of content, and haven’t received any engagement recently, Facebook will limit how much you can post the next day. This rate limit applies to all apps that you use to manage your page. More information can be found on Facebook’s blog post.

This error happens when your Facebook tokens have been invalidated, usually by a changed password.

Common Access Token Messages:

The Fix:

The fix here is a quick one! Just head to Settings > Social Networks and click the "Refresh" button on the Facebook row.

If the problem persists, do a full FB reset.

Sometimes, Facebook will show an "unexpected" or "unknown" error when trying to perform any action.

This is usually caused by an issue on Facebook's side and clears up after a few minutes. But sometimes Facebook will need you to clear cache to reset.

Common Error Messages:

The Fix:

Clear your cache!

For Chrome, here's how to it looks:

Once you click "Clear data" and clear your browser cache, close and re-open your browser. Then launch Facebook and login.

Then open another tab on the same browser, and login to Post Planner.

If you continue to experience the error, please do a full Facebook reset.

This error is usually caused by an error when pulling content from external URLs.

Facebook either doesn't recognise the content in the link or can't connect to the link.

Common Error Messages Shown for this Issue:

The Fix:

Please check your link url to make sure it's correct. Then try again. The link may be correct but the site where it lives may be down. Check the actual site to make sure.

Facebook will sometimes block a profile from performing certain actions, especially if they detect that the profile is:

Common Temporary Block Messages from Facebook:

The Fix:

Be patient! Facebook will make you wait a certain period before restoring your profile's ability to post and do other activities.

A Facebook Permissions Error can happen if you're trying to re-share a FB post that can't be shared.

The post may not be shareable for these reasons:

In order to re-share any Facebook content to your own profile or page, the content must be public.

Common Permissions Error Message:

The Fix:

If you are the owner of the content, please check the privacy settings for the post, and ensure that it is visible to the public.

Sometimes there may be age-related, or country-related, restrictions which prevent the content from being fully public.

This is actually an ongoing Facebook bug.

Common Error Message:

The Fix:

Again, this is a known Facebook API bug that affects many parts of their API (see the bug reports below). Facebook has said that the cause is their servers running out of memory. Most reports indicate that the problem is caused when including Page mentions in your post.

We've noticed that sometimes the post is published successfully to your page, even though Post Planner shows the post as failed. You should check your page to see if the post was published or not, then take action accordingly.

If retrying the post continues to fail, the Facebook API may be unable to publish the post with the page mention included. In that case, you can try posting natively on Facebook, or scheduling the post and adding the Page mention by hand afterwards.

This error means Facebook couldn't find the Page or post that Post Planner tried to publish to, or your current permissions don't allow it.

The Fix:

Make sure you're still an admin of the Page, then reset your Facebook connection and share the post again.

This error message is generated when the current Facebook user's permissions for the page are not set high enough to post to the page.

The Fix:

Go into the admin settings of the page and make sure the Facebook profile connected to your Post Planner account has a page role of moderator or higher.

If Two-Factor Authentication is turned on for the page, you will need to authenticate your profile as well. Once this step has been completed, please refresh your Facebook connection and you should be able to post successfully.

This error happens during your upload of media from your computer. It means the upload failed for some reason, possibly because of an internet glitch, a problem on Facebook or a corrupt file name/location.

Retrying the upload should solve the problem. If you continue getting this error, contact support to take a look at your account.

Instagram General Errors:

Post Planner's connection to your Instagram account expired.

Common Error Message:

The Fix:

Refresh your Instagram connection in Settings > Social Networks, then share the post again. See how to reset Instagram.

This error applies to Instagram accounts connected through Facebook. Publishing this way needs (1) an Instagram Business or Creator profile that's (2) connected to a Facebook Page. (Connected Instagram directly with your Instagram login? You don't need a Facebook Page. See How do I connect my Instagram account?)

If you're seeing the error below, it means your Instagram account is no longer connected to a Facebook Page.

Common Error Message:

The Fix:

Re-connect your Instagram account to your Facebook page.

Google General Errors:

Google rejected something in the post, usually the image or the action button link.

Common Error Message:

The Fix:

Read the rest of the message: Google often adds a summary of what's wrong. For example, "Must be at most 1500 characters" means your caption is too long (Google Business allows 1,500 characters).

Also check that your image is at least 250x250 pixels and that your action button link is a full web address (like https://example.com). Then share the post again.

When publishing to a newly created/connected Google Business account, you might see this error come up.

Common Error Message:

The Fix:

If you're seeing this error message, it means that you haven't verified the location of your Google My Business profile with Google natively. You will need to do this in order to successfully publish content. Check the status of your Google Business profiles here.

Linkedin General Errors:

Post Planner's connection to your LinkedIn account expired or was removed.

Common Error Messages:

The Fix:

Reset your LinkedIn connection, then share the post again. This error doesn't always name the network, so check which profile the post was for.

LinkedIn restricts profiles for many different reasons.

Common Error Message:

The Fix:

If you received this error on Post Planner, please login to your LinkedIn account directly and contact their support to resolve the issue.

LinkedIn states that the following are examples of conduct or activity that may result in account restriction:

If you have been restricted in error, you can appeal directly to LinkedIn to un-restrict your account.

If you get an Internal Service Error when posting to LinkedIn, it means LinkedIn is experiencing difficulties on their end. It's probably a server issue on their side.

The Fix:

Please wait a few minutes and then retry your post.

If you receive a "Do Not Post Duplicate Content" error on LinkedIn, it means LinkedIn has detected you reposting the same content too often or close together.

The Fix:

You need to increase the time between your repeating/recycling posts, or change the text and content a bit to make it not an exact duplicate.

Pinterest General Errors:

Pinterest doesn't allow Post Planner to recycle or repeat posts.

Common Error Message:

The Fix:

Create the Pin again without recycling or repeating it.

Each Pinterest account can only publish a limited number of Pins per day.

Common Error Message:

The Fix:

Post fewer Pins per day, and share the post again the next day.

If you receive an "Invalid parameters" error when pinning on Pinterest, it usually means that there is invalid content in the Pin that you're trying to publish, or that something is wrong with Pinterest's API that we need to investigate.

The Fix:

Reset your Pinterest connection. If that doesn't work, try posting different content. Try publishing a different/simple pin, and see if it works. If so, something might be wrong with the text/image/link you're trying to share, or there's a problem with Pinterest's API.

X General Errors:

X Duplicate:

X Images & Media:

X rejected the post or its media.

Common Error Messages:

The Fix:

Reset your X connection in an incognito window, then share the post again.

Problem: The post is empty.

The Fix:

Add text to the post.

Problem: the X post you're trying to share or repost is gone. It was probably deleted.

The Fix:

Remove the post that includes the deleted X post.

Your X post needs to be 280 characters or less (more with X Premium).

The Fix:

Try shortening your text and then retry.

X did not receive the image or video you uploaded, possibly because of a server or network traffic error.

The Fix:

Recreate and retry the post at a different time.

Your X connection expired.

The Fix:

Reset your X connection, then try again.

X had an unknown internal error.

The Fix:

Retry the post. If the error persists, reset your X connection.

X thinks your post is spam.

The Fix:

Rewrite your post and try again later. If this continues, you may need to file a support request with X or wait a few days and try again.

Your image needs to be resized or saved with a lower resolution to create a smaller file size.

The Fix:

Resize your image and retry the post with the updated image.

Your image needs to be resized to be successfully posted to X.

The Fix:

Resize your image and retry the post with the updated image.

If you see a "Whoops, you already said that" error message when you post to X, you've posted the exact same text in another X post recently, and should try writing something new in your next post.

You should only see this error if you post exactly the same text as a recent X post.

The Fix:

Try posting something different.

Bottom line: if you never post the exact same text or media to X, you will never get this error.

Threads General Errors:

Threads couldn't find the media for the post. This can happen even on text-only posts.

Common Error Message:

The Fix:

This is usually a temporary error from Threads. Share the post again. If it keeps failing, refresh your Threads connection in Settings > Social Networks.

Post Planner's connection to your Threads account expired.

Common Error Message:

The Fix:

Refresh your Threads connection in Settings > Social Networks, then share the post again.

TikTok General Errors:

TikTok didn't accept the photo's size.

Common Error Message:

The Fix:

Use a JPG or WebP photo (not PNG) under 20 MB and no bigger than 1920 pixels on either side (1080x1920 works), then share the post again.

TikTok couldn't use the link to your video or photo.

Common Error Message:

The Fix:

Re-post the failed post, upload the video or photo from your computer or your Library, then share the post again. If it keeps failing, contact support.

The network took too long to confirm the post, so Post Planner stopped waiting. The post may still have published.

Common Error Messages:

The Fix:

Check the profile before you share the post again, so it doesn't go out twice.

YouTube General Errors:

Post Planner's connection to your YouTube channel expired.

Common Error Message:

The Fix:

Reset your YouTube connection, then share the post again.

Bluesky General Errors:

Bluesky images have to be under 1MB.

Common Error Message:

The Fix:

Use a smaller image (under 1MB) and share the post again.

Post Planner's connection to your Bluesky account expired, usually because you changed your password or deleted your app password.

Common Error Message:

The Fix:

Refresh your Bluesky connection, then share the post again.

Select "ALL" in the profile list on the left of History > Failed. The list only shows failed posts for the profiles you've selected. If the post came from a bucket, check the bucket's "Failed" tab too.

Post Planner retries some temporary errors automatically before a post is marked as failed. Once a post is in Failed, you need to share it again.

This can happen when the network doesn't confirm the post (see We cannot determine whether this post published). Check the profile before you share the post again, so it doesn't go out twice.

No. Delete only removes the post from Failed in Post Planner.

If you need more network-specific help, or if your post failed outside of Post Planner, check here: