Did your post fail to publish?

Don't worry. Posts can fail for many reasons, and fixing them is usually easy.

In this article you'll learn:

Posts can fail for many reasons, including:

To know why your post(s) failed, you must check the error message on the failed post. We've compiled a list of error messages for each network below.

If a post fails for any reason in Post Planner, it is sent to the Failed Posts section of the app. Go here:

History > Failed

Then select the appropriate profile(s) and search for the failed posts.

When posts fail, they are removed from your Planned posts and moved to Failed posts.

If the failed posts were set to recycle or repeat, the posts will stop recycling/repeating. If you want the posts to continue recycling/repeating, you will need to fix the posts and re-add them to your Planned posts.

If the failed posts were in a bucket, they will be removed from the bucket. If you want them to continue posting from the bucket, you need to fix the posts and re-add them to your bucket.

To fix a post that has “failed,” you probably need to edit the post or fix the problem that caused it to fail before trying it again.

If the post failed because of a temporary bug on the social platform, then you can just try sending it again — either by adding it back to your queue or by sending it immediately.

You can do this one at time or in bulk from Failed posts.

If the post failed because of a problem with the post (caption too long, duplicate content, etc.), you need to edit the post before trying it again. To edit it, click the feather icon on the failed post and make the needed changes.

To know what the needed changes are — or why exactly the post failed in the first place, find the error message on your failed post and then read the next section.

Use the links to find causes and fixes for each platform-specific error message that is displayed on your failed post.

You will see this error on your failed posts in Post Planner if you tried to post the exact same post twice in a row in a very short amount of time (within minutes, for example).

We block duplicate posts from publishing so you are not penalized by the social networks, which don't like duplicate posting.

Try not to publish the same post content more than once within a 12 hour period.

You may see this error message inside Post Planner:

Facebook is rejecting our requests. Please logout of both Facebook and Post Planner, clear your cookies then comeback to retry your action.

First thing you should do here is try the directions from the message (minus clearing browser cookies).

If that doesn't work, do a full app reset. If the full app reset doesn't fix the problem, something on your side is preventing Post Planner from extracting the necessary information from your profile.

This could be browser plugins, the browser itself, your Facebook settings, or actions taken by you which are blocking us. In this case, please try with fresh browser and following all guidelines.

You may see this error message in Post Planner:

This block is actually intentional from our side. At some time in the past, we have block the IP address because of malicious activity — or because of the risk of infection from malicious code. Please contact us if you have further questions.

You may encounter an error while trying to connect or refresh your LinkedIn account.

This error is rare, but can have the following causes:

The error can usually be fixed by reconnecting your LinkedIn account.

If this doesn't work, do the following:

If you are using an older or rare browser, you may run this error in Post Planner:

Browser not supported

You will need to switch to a browser supported by Post Planner.

Post Planner supports the following browser versions:

If user is getting the error popup, check if their browser is supported first. It may work with older versions but it is not 100% guaranteed.

This error can happen if:

Reset your Facebook and Instagram connections

This error usually happens when you are logged out of your Facebook account.

It can also be caused by you not having permission to publish to the page with the account you're currently logged into.

Make sure you're logged into the correct account — the one that is an admin of your Page. If you are logged in correctly, reach out to the Page admin to make sure your permissions are set to Moderator or above.

It appears that Facebook is trying to detect question posts (whether they contain a question mark, or a character/emoji that looks like a question mark, or wording like “Why” or “Is this” or "Are you"). If they determine the post is a question, they send the 120 error to us.

Try editing your post caption so it doesn't contain question marks or look like a question. As an alternative, you could try replacing it with an interrobang: ‽

NOTE: If you're having trouble with your Facebook account, please contact Facebook directly via their Help Pages. Unfortunately, Facebook settings are not something we at Post Planner can help with.

Sometimes you'll get Facebook Error 200 when trying to post to your Facebook Page via Post Planner.

There are many different messages Facebook can send with the error. But the recommended course of action is always the same: you need to re-authorize your Facebook permissions.

This error usually means that Post Planner has not been granted full permission to publish to your Facebook Page.

The other fix is to enable 2-factor authorization on both Facebook and Instagram.

If you are a Post Planner customer and still encountering permissions errors after following these steps, please contact us with the specific details about the Page, along with screenshots of your Facebook permissions settings. This information will help us report the issue to Facebook to investigate!

If you’re getting this error, it’s probably because you’re posting too much low-quality content too often. Facebook limits pages that post a lot, but don’t get much engagement. You need to have enough engaged fans to be able to post more.

Post less often — take it down to 2-3 times per day. Post better content — the more often you post content that gets zero or low engagement, the more likely get this error. Try using 4+ star content from the Content section in Post Planner.

In July 2016, Facebook added rate limits to stop pages from posting to Facebook too much, if they weren’t getting any engagement. Basically you can use Facebook (through apps) relative to how many engaged fans your page has. So if you try to post a ton of content, and haven’t received any engagement recently, Facebook will limit how much you can post the next day. This rate limit applies to all apps that you use to manage your page. More information can be found on Facebook’s blog post.

This error happens when your Facebook tokens have been invalidated — usually by a changed password.

The fix here is a quick one! Just head to Settings > Social Networks and click the "Refresh" button on the Facebook row.

If the problem persists, do a full FB reset.

Sometimes, Facebook will show an "unexpected" or "unknown" error when trying to perform any action.

This is usually caused by an issue on Facebook's side and clears up after a few minutes. But sometimes Facebook will need you to clear cache to reset.

Clear your cache!

For Chrome, here's how to it looks:

Once you click "Clear data" and clear your browser cache, close and re-open your browser. Then launch Facebook and login.

Then open another tab on the same browser, and login to Post Planner.

If you continue to experience the error, please do a full Facebook reset.

This error is usually caused by an error when pulling content from external URLs.

Facebook either doesn't recognise the content in the link or can't connect to the link.

Please check your link url to make sure it's correct. Then try again. The link may be correct but the site where it lives may be down. Check the actual site to make sure.

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Facebook will sometimes block a profile from performing certain actions — especially if they detect that the profile is:

Be patient! Facebook will make you wait a certain period before restoring your profile's ability to post and do other activities.

A Facebook Permissions Error can happen if you're trying to re-share a FB post that can't be shared.

The post may not be shareable for these reasons:

In order to re-share any Facebook content to your own profile or page, the content must be public.

If you are the owner of the content, please check the privacy settings for the post, and ensure that it is visible to the public.

Sometimes there may be age-related, or country-related, restrictions which prevent the content from being fully public.

This is actually an ongoing Facebook bug.

Again, this is a known Facebook API bug that affects many parts of their API (see the bug reports below). Facebook has said that the cause is their servers running out of memory. Most reports indicate that the problem is caused when including Page mentions in your post.

We've noticed that sometimes the post is published successfully to your page, even though Post Planner shows the post as failed. You should check your page to see if the post was published or not, then take action accordingly.

If retrying the post continues to fail, the Facebook API may be unable to publish the post with the page mention included. In that case, you can try posting natively on Facebook, or scheduling the post and adding the Page mention by hand afterwards.

N/A

This error message is generated when the current Facebook user's permissions for the page are not set high enough to post to the page.

Go into the admin settings of the page and make sure the Facebook profile connected to your Post Planner account has a page role of moderator or higher.

If Two-Factor Authentication is turned on for the page, you will need to authenticate your profile as well. Once this step has been completed, please refresh your Facebook connection and you should be able to post successfully.

This error happens during your upload of media from your computer. It means the upload failed for some reason — possibly because of an internet glitch, a problem on Facebook or a corrupt file name/location.

Retrying the upload should solve the problem. If you continue getting this error, contact support to take a look at your account.

Publishing to Instagram directly is possible for (1) Instagram Business or Creator Profiles that are (2) connected to a Facebook Page.

If you're seeing the error below, it means your Instagram account is no longer connected to a Facebook Page.

Re-connect your Instagram account to your Facebook page.

When publishing to a newly created/connected Google Business account, you might see this error come up.

If you're seeing this error message, it means that you haven't verified the location of your Google My Business profile with Google natively. You will need to do this in order to successfully publish content. Check the status of your Google Business profiles here.

LinkedIn restricts profiles for many different reasons.

If you received this error on Post Planner, please login to your LinkedIn account directly and contact their support to resolve the issue.

LinkedIn states that the following are examples of conduct or activity that may result in account restriction:

If you have been restricted in error, you can appeal directly to LinkedIn to un-restrict your account.

If you get an Internal Service Error when posting to LinkedIn, it means LinkedIn is experiencing difficulties on their end. It's probably a server issue on their side.

Please wait a few minutes and then retry your post.

If you receive a "Do Not Post Duplicate Content" error on LinkedIn, it means LinkedIn has detected you reposting the same content too often or close together.

You need to increase the time between your repeating/recycling posts — or change the text and content a bit to make it not an exact duplicate.

If you receive an "Invalid parameters" error when pinning on Pinterest, it usually means that there is invalid content in the Pin that you're trying to publish, or that something is wrong with Pinterest's API that we need to investigate.

Reset your Pinterest connection. If that doesn't work, try posting different content. Try publishing a different/simple pin, and see if it works. If so, something might be wrong with the text/image/link you're trying to share — or there's a problem with Pinterest's API.

Problem: The tweet is empty.

Add text to the tweet.

Problem: the tweet you're trying to share/retweet is gone — it probably got deleted.

Remove the post that includes the deleted tweet.

Your tweet needs to be 280 characters — or less if you include a link or image.

Try shortening your text and then retry.

Twitter did not receive the image or video you uploaded — possibly because of a server or network traffic error.

Recreate and retry the post at a different time.

You have been logged out of Twitter.

Re-login to Twitter, then re-authorise your Twitter profile in Settings > Social Networks and try again.

Twitter goofed! Unknown internal error. 😭

Retry the post. If the error persists, try logging out of Twitter and disconnecting the profile from Post Planner. Then re-login to Twitter and re-connect Twitter in your profile in Settings > Social Networks.

Twitter thinks your Tweet is spam.

Rewrite your post and try again later. If this continues, you may need to file a support request with Twitter or wait a few days and try again.

Your image needs to be resized or saved with a lower resolution to create a smaller file size.

Resize your image and retry the tweet with the updated image.

Your image needs to be resized be successfully posted to Twitter.

Resize your image and retry the tweet with the updated image.

If you see a "Whoops, you already said that" error message when you post a Tweet, you've posted the exact same text in another Tweet recently, and should try writing something new in your next Tweet.

You should only see this error if you post exactly the same text as a recent Tweet.

Try posting a different Tweet.

Bottom line: if you never post the exact same text or media in tweets, you will never get this error.

If you need more network-specific help, or if your post failed outside of Post Planner, check here: