To connect your social accounts, go to Settings > Social Networks and click "Connect" on a network's row.
There are two steps:
Connect = link your social account to Post Planner. This brings in all the profiles and Pages that account manages.
Activate = choose which of those profiles and Pages you want to post to. Click a profile to activate it. Active profiles have a green border and green checkmark.
You can connect as many accounts as you like. Your plan limits how many profiles you can activate.
You can connect these social networks (and profile types) in Post Planner:
Facebook: Pages
Instagram: business and creator accounts
Threads: any account
Google Business profiles
LinkedIn: profiles and pages
Pinterest: any account (Growth plan and up)
X: any account (Growth plan and up)
TikTok: any account
YouTube: any account
Bluesky: any account
NOTE: You can connect Pinterest and X accounts on any Post Planner plan, but youâll need the Growth plan or higher to activate them.
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In this article, you'll learn:
đ How to connect a social network
Go to Settings > Social Networks, then click "Connect" on the network you want to add.
When prompted, accept all the permissions Post Planner asks for. These are the permissions Post Planner needs to connect your account and publish correctly.
đ How to connect each social network
Here are specific instructions for connecting each network:
Click "Connect" on the Facebook row.
Accept and allow ALL permissions.
Connect ALL your Pages. If you connect only some of them, your Facebook and Instagram connections will likely fail. Connect them all, then activate only the ones you want to post to.
Post Planner pulls in every Page your Facebook personal profile has "Facebook access" to (formerly the Admin role). Pages you only have "task access" to won't be available. Pages in a Meta Business Portfolio also need full control given to your profile in Business Suite > Settings > People.
Post Planner also shows the profile picture of your Facebook personal profile, so you can see which Pages belong to which profile. You can't activate your personal profile for posting, because Facebook doesn't allow apps like Post Planner to post to personal profiles.
You can connect as many Facebook profiles (and their Pages) as you need (see How to add multiple accounts).
NOTE: Facebook only supports connecting Pages. Facebook Groups can't be connected because Facebook removed Group posting from its API in April 2024.
There are two ways to connect Instagram. Choose one with the arrow next to the "Connect" button on the Instagram row ("Connect Instagram via:"):
Direct (default): Log in with Instagram. No Facebook Page needed.
Facebook: Your Instagram account must be linked to a Facebook Page you manage.
Then click "Connect" on the Instagram row.
TIP: We recommend connecting through Facebook. It supports all of Post Planner's Instagram features, including tagging, and Post Planner pulls in ALL the Instagram business and creator accounts you have linked to your connected Facebook Pages in one go.
NOTE: Your whole Post Planner account uses one method for all its Instagram accounts. Only the account admin can switch methods, and only when no Instagram accounts are connected and no Instagram posts are planned.
For the full steps, see How do I connect my Instagram account?.
Threads
Click "Connect" on the Threads row.
If you're already logged in to Threads in the same browser, the popup goes straight to the permissions screen. Otherwise, log in with your Threads username, phone number or email, or click the Instagram login button and enter your Instagram details.
Choose "Continue" to connect your account.
Google Business
Click "Connect" on the Google Business row.
The Google account you're logged in to (in the same browser) will be connected once you re-enter your login info.
Post Planner then pulls in all the Google Business profiles you manage.
You can connect as many Google accounts as you like (see How to add multiple accounts).
Click "Connect" on the LinkedIn row.
The LinkedIn account you're logged in to (in the same browser) will be connected.
Post Planner then pulls in your LinkedIn profile, plus all the LinkedIn pages your profile is an admin of.
You can connect as many LinkedIn profiles (and their pages) as you like (see How to add multiple accounts).
Pinterest (Growth plan and up)
Click "Connect" on the Pinterest row.
The Pinterest account you're logged in to (in the same browser) will be connected.
You can connect as many Pinterest accounts as you need (see How to add multiple accounts).
X (Growth plan and up)
Click "Connect" on the X/Twitter row.
The X account you're logged in to (in the same browser) will be connected.
You can connect as many X accounts as you need (see How to add multiple accounts).
TIP: If you're having trouble logging into X with your email, use your X username (@username).
NOTE: If you use a passkey or security key on X, remove it for a moment while you connect.
TikTok
Click "Connect" on the TikTok row.
The TikTok account you're logged in to (in the same browser) will be connected.
You can connect as many TikTok accounts as you need (see How to add multiple accounts).
TIP: If you are having a problem connecting your TikTok account, try this first: log out of Post Planner and TikTok, close all tabs, and then log back into both and try again. Make sure you accept all permissions.
YouTube
Click "Connect" on the YouTube row.
The YouTube account you're logged in to (in the same browser) will be connected.
You can connect as many YouTube accounts as you need (see How to add multiple accounts).
TIP: If you canât connect your YouTube account in the mobile app, your mobile browser may be signed in to a different YouTube account. Switch to the account you want to connect, then try again.
Bluesky
Click "Connect" on the Bluesky row.
In the "Connect Bluesky" popup, enter your Bluesky username (without the "@", and not your email).
Enter your password. The popup asks for an app password, which we recommend: it lets Post Planner post for you without using your main password. You can create one in your Bluesky settings under App Passwords. Your regular Bluesky password also works.
Click "Submit".
â How to add multiple accounts per network
After you've connected your first account on a network, you can connect more accounts on the same network.
Connect your first account.
Go to that network's website and log out of that account.
In the same browser, log in to the next account you want to add.
Back in Settings > Social Networks, click "Connect more" on that network's row.
Repeat for each account.
If "Connect more" keeps reconnecting the same account, shows "Continue as [name]", or the popup opens and closes, your browser is probably still logged in to the previous account.
TIP: Use an incognito or private browser window when connecting multiple accounts, so saved logins don't get in the way.
NOTE: There's no limit on how many accounts you connect. Your plan limits how many profiles you can activate. The "Social accounts" bar at the top of Settings > Social Networks shows how many you're using and how many you have left. You can also see your plan's limits in Settings > Subscription. If you're blocked with "Already at max connected pages" before you reach your limit, contact support.
â How to activate, deactivate or disconnect profiles
Once your accounts are connected, go to Settings > Social Networks and click any profile or Page to activate or deactivate it.
Active = green circular border + green checkmark
Inactive = dimmed image, no green border or checkmark
Deactivating keeps the profile connected but stops posting to it. To disconnect a profile from Post Planner completely, hover over it and click the small "x", then click "Remove". Disconnecting your Facebook personal profile also removes all the Pages connected through it. For more, see How do I disconnect my social accounts?.
NOTE: If the profile still has planned posts or drafts, you'll see this message before it's deactivated or removed: "This profile still has planned/pending posts or drafts. If you deactivate the profile now, your posts will fail to publish. If you don't reactivate the profile within 7 days, the posts will be permanently deleted." Click "Go to posts" (or open Posts) to move or delete them first. If you reactivate the profile within 7 days, its posts come back to your planned posts. Only the account admin can deactivate or remove a profile that still has planned posts.
đ ď¸ How to fix common connection problems
Why does it say "You can not connect this account because it is already connected to another user"?
During a free trial, a Facebook account can only be connected to one Post Planner account. That Facebook account is still connected to a different Post Planner account, usually an older signup under another email. Removing Post Planner in your Facebook settings won't fix this.
Contact support with your full name and any old email addresses you may have used, and we'll release the old connection. Then log out of Post Planner, log back in and click "Connect" again.
Why does it say "Facebook is rejecting our requests"?
Log out of both Facebook and Post Planner, clear your browser cookies, then log back in and try again.
Why does the wrong account keep connecting (or the popup keeps looping)?
Your browser is remembering another login.
Remove the wrong account in Settings > Social Networks.
Open an incognito/private window.
Log in to Post Planner, and log in to ONLY the social account you want.
Click "Connect" (or "Connect more").
Still failing? Clear your browser cache or try another browser (Edge, Firefox or Safari), and make sure third-party cookies are allowed.
Why can't I connect my Facebook account?
If your Facebook account is restricted, hacked or disabled, Facebook won't let us connect it. Ask another admin of the Page to connect their Facebook profile instead.
Why isn't my new Facebook Page (or Instagram account) showing up?
If you added it after you first connected, reset your Facebook connection: follow How do I reset my social network connections? and select ALL Pages when Facebook asks. A brand-new Page can take up to 24 hours (and may need its first post) before it appears.
Why do I only see my greyed-out Facebook profile?
Log in to Facebook as yourself (your personal profile), not as your Page. Your profile shows as the first, greyed-out picture on the Facebook row, and that's normal. Personal profiles (including Professional Mode) can't be posted to.
If there are no Pages next to it, you don't have a Facebook Page yet, or you didn't select your Pages when you connected. Create a Page in Facebook first, then connect again.
Why can't I see any of my connected accounts?
Check which email you're logged in with. You may be in a different Post Planner account.
Why isn't my new profile picture showing?
Profile pictures don't always update automatically. Click "Refresh" on that network in Settings > Social Networks to pull in the latest picture.
Why can't I see Pages my team member connected?
Each person sees only the profiles they connected themselves in Settings > Social Networks. Team members can still post to any profile the admin shares with them in Settings > Team.
How do I manage multiple businesses or clients?
One Post Planner account can hold all of them. There's no link to send clients. Ask them to give your personal profile admin access to their accounts, then connect them yourself. The email on your social accounts doesn't need to match your Post Planner login.
How do I hand my social accounts over to a new person?
The new person logs in to Post Planner and updates the login email and password to their own in Settings > Account. Then they remove the old person's social accounts in Settings > Social Networks and connect their own. Planned posts carry over as long as they manage the same Pages. Support can transfer the account admin role.
TIP: Posts failing after you connected? See How do I reset my social network connections?.