Are your posts failing? Are some of your profiles, pages or groups not showing up?

It's probably time to reset your network connection to Post Planner by removing the app and re-authorizing it.

Try the EASY way first!

1. Go to Settings > Social Networks

2. Hover over your Facebook personal profile (NOT your pages or groups) and click the "X" to remove your FB account

3. Log out of Post Planner and then log back in

4. Go to Settings > Social Networks and reconnect your FB account

NOTE: you need to be logged in to the Facebook account on the same browser!

If this doesn't solve the problem, try the HARD way:

1. Remove the Post Planner app from your Facebook account settings.

Go to your Facebook settings and click "Remove" on the Post Planner row:

2. Logout of Post Planner and logout of Facebook.

3. Close your browser and re-open it

4. Login to Facebook again — and then login to your Post Planner account

5. Go to Settings > Social Networks in Post Planner and click the "CONNECT" button on the Facebook row and accept/allow ALL permissions and connect ALL pages/groups.

IMPORTANT: You must click "Accept" and agree to EVERY prompt asking for Facebook Permissions for Post Planner. We only ask for the permissions Post Planner needs to run properly. The app will not work without ALL permissions being accepted.

IMPORTANT: You must click to connect EVERY Facebook page and group on your account. Please do not pick and choose a smaller subset of pages/groups to connect to Post Planner. If you do this, the reset likely will not work. Remember: Just because you connect all your pages and groups to Post Planner does not mean you have to activate them. If you do not activate them, there is no way for Post Planner to post to them.

After accepting ALL permissions and connecting ALL pages/groups, you should see ALL the Facebook pages and groups you are an admin of available (but not activated).

6. Click the "CONNECT" button on the Instagram row.

You should see all your Instagram business accounts that are linked to your Facebook pages (which are connected to Post Planner).

7. Refresh the page on Settings > Social Networks and then click the green "Refresh" button on the Facebook and Instagram rows one last time.

8. Check in your Facebook settings to confirm that ALL Facebook Permissions have been granted and are active.

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1. Go to Settings > Social Networks and click "X" on any Google account

2. Re-connect the Google account by following instructions here.

1. Remove the Post Planner app from your LinkedIn settings.

Go to LinkedIn Permitted Services, choose Post Planner, and click "Remove" to remove the app:

2. Logout of Post Planner and logout of LinkedIn

3. Login to LinkedIn again and then login to your Post Planner account

4. Go to Settings > Social Networks (the previously connected LinkedIn account should be gone). Click "Connect" or "Connect more" on the LinkedIn row and accept/allow all permissions to connect your LinkedIn account again.

IMPORTANT: You must click allow and agree to EVERY prompt asking for LinkedIn Permissions for Post Planner. We only ask for the permissions Post Planner needs to run properly. The app will not work without ALL permissions being accepted.

5. Refresh the page on Settings > Social Networks

1. Go to Pinterest Settings > Security and Logins

2. Click "Revoke Access" for Post Planner and confirm

3. Logout of Post Planner and logout of Pinterest

4. Login to Pinterest again and login to your Post Planner account

5. Go to Settings > Social Networks and click "Connect" or "Connect more" on the Pinterest row. Allow all permissions when connecting your Pinterest account again.

IMPORTANT: You must click allow and agree to EVERY prompt asking for Pinterest Permissions for Post Planner. We only ask for the permissions Post Planner needs to run properly. The app will not work without ALL permissions being accepted.

6. Click "Refresh" on the Pinterest row in Settings > Social Networks

1. Go to Settings > Social Networks and click "X" on any Twitter/X account

2. Re-connect the Twitter/X account by following instructions here.

1. Go to Settings > Social Networks and click "X" on any TikTok account

2. Re-connect the account from these networks again by following instructions here.

1. Go to Settings > Social Networks and click "X" on any YouTube account

2. Re-connect the account from these networks again by following instructions here.

Please try again the Post Planner functionality you were having problems with before.

If the problems persist, please contact customer support and we'll get you answers!