Are your posts failing? Are some of your profiles or pages not showing up?
It's probably time to reset your network connection to Post Planner by re-authorizing it.
To reset a connection, go to Settings > Social Networks and click "Refresh" on that network's row. This renews Post Planner's connection to the account you're logged in to in the same browser.
A reset fixes posts that fail because a connection expired or broke, and Pages or profiles that have gone missing.
NOTE: Resetting a connection doesn't delete your planned posts. If you remove an account and connect it again, click its profiles to activate them again (green check) so their posts go out.
In this article, you'll learn:
🚦 How to tell if you need a reset
You need to reset a connection if you see any of these:
In Settings > Social Networks, the network's status says "Fix connection" in red, and its button says "Reconnect".
A popup called "Action Required!" says your posting tokens "have been invalidated".
A failed post's reason mentions an expired or invalid token, for example, "The token used in the request has expired", "Error validating access token," or "user has not authorized application".
Pages or profiles are missing from Settings > Social Networks.
NOTE: A profile can still say "Connected" while its posts fail. If posts keep failing with a connection error, reset anyway. Post Planner also emails you when a post fails, so check your inbox (and spam folder).
A reset only fixes connection problems. It won't fix failures caused by the network itself, like an image or video that's too large, or Meta asking you to confirm your identity for a Page. Check the failure reason first: see How do I manage my failed posts?
🔄 How to reset any network
"Refresh" is the quickest reset, and it works for every network:
Log in to the social account you want to fix in the same browser you use for Post Planner. For Facebook, log in as yourself (your personal profile), not as your Page.
Go to Settings > Social Networks.
Click "Refresh" (or "Reconnect") on that network's row.
Accept ALL the permissions the network asks for. For Facebook, select ALL your Pages.
Check that each profile you post to still has a green check. If it doesn't, click it.
Refresh renews the connection without removing anything, so your profiles stay activated, and your planned posts use the new connection.
TIP: Refresh only renews the account you're logged in to on that network. Have more than one account on the same network? Refresh them one at a time: log in to the next account in your browser, then click "Refresh" again.
If Refresh doesn't fix it, remove the account and connect it again:
Hover over the profile, click the small "x", then click "Remove".
Click "Connect" (or "Connect more") on the network's row and accept ALL permissions.
Click the profile to activate it again. Profiles come back inactive after you reconnect. They are also removed from your posting plans. By activating it, you add the profile back to your posting plans in Plan.
NOTE: If the profile still has planned posts or drafts, you'll see a warning before it's removed. Only the account admin can remove a profile that still has planned posts.
📘 How to reset Facebook and Instagram (connected through Facebook)
If clicking "Refresh" on the Facebook and Instagram rows didn't fix it, use the EASY way, then the HARD way. Both make Facebook ask for your permissions again.
IMPORTANT: Every time you reset Facebook, accept ALL the permissions Facebook asks for and select ALL the Pages you're an admin of. If you skip a permission or leave out any Pages, the reset won't fix the problem. Connecting a Page doesn't mean you have to activate it.
The EASY way
Go to Settings > Social Networks.
Find your Facebook personal profile. It's the first, dimmed picture on the Facebook row, to the left of a thin line that separates it from your Pages.
Hover over your personal profile, click the small "x" in its top-right corner, then click "Remove". This removes your profile and its Pages from Post Planner and removes Post Planner's access in Facebook. Your planned posts aren't deleted.
Log out of Post Planner and log back in.
Make sure you're logged in to Facebook as yourself (your personal profile, not your Page) in the same browser.
Click "Connect" on the Facebook row. Accept ALL permissions and select ALL your Pages.
Click "Refresh" on the Instagram row. Accept ALL permissions and select ALL your Instagram accounts.
Click each Page and Instagram account you post to so it has a green check again, and check that they're still in your posting plans in Plan.
Here's the "x" on your Facebook personal profile:
The HARD way
Use the Hard way if the Easy way didn't fix it, Facebook didn't show you any permission screens when you reconnected, or the connect popup opens blank or keeps closing. Follow every step:
Remove Post Planner from Facebook. Open Facebook's Business integrations page and click "Remove" on the Post Planner row. If Post Planner isn't listed as active, go to the next step.
Log out of Post Planner and log out of Facebook.
Close your browser and open it again.
Log in to Facebook first, then log in to Post Planner.
In Settings > Social Networks, click "Refresh" on the Facebook row. Accept ALL permissions and select ALL your Pages. You should now see every Page you're an admin of.
Click "Refresh" on the Instagram row and accept ALL permissions.
On Facebook's Business integrations page, click "View and edit" on the Post Planner row. Make sure ALL the permissions are on, including the Instagram ones.
Check that each Page and Instagram account you post to has a green check.
Here's the Post Planner row on Facebook's Business integrations page:
🌐 Tips for each network
Every other network only needs "Refresh" (or, if that doesn't work, removing the account and connecting it again). Here's what to know for each one:
Instagram (connected directly)
Connected Instagram with your Instagram login, not through Facebook? You don't need the Facebook reset. Log in to the Instagram account you want to fix in the same browser, then click "Refresh" on the Instagram row. Do one account at a time. For more, see How do I connect my Instagram account?
X (Twitter)
X refreshes whichever X account is logged in on your browser. To fix a specific account:
Open an incognito (private) window, which doesn't use your saved logins. Chrome or Edge: Ctrl+Shift+N (Mac: Cmd+Shift+N).
Log in to Post Planner, and log in to ONLY the X account you want to fix.
Go to Settings > Social Networks and click "Refresh" on the "X/Twitter" row.
Have more than one X account? Repeat in a new incognito window for each one.
Your LinkedIn pages are connected through your personal LinkedIn profile. Log in to LinkedIn as yourself (a page admin), then click "Refresh" on the LinkedIn row and accept ALL permissions.
Google Business
Log in to the right Google account in the same browser, then click "Refresh" on the Google Business row and accept ALL permissions. Is the wrong account connecting? Open an incognito window, log in to the right Google account, and connect from there.
YouTube
Log in to the right Google account in the same browser, then click "Refresh" on the YouTube row and accept ALL permissions. YouTube connects the first channel on the Google account you log in with, and the channel needs at least one uploaded video. Wrong channel connecting? Open an incognito window, log in to the right Google account, and connect from there.
Log in to the right Pinterest account in the same browser, then click "Refresh" on the Pinterest row and accept ALL permissions.
TikTok
Log in to the right TikTok account in the same browser, then click "Refresh" (or "Reconnect") on the TikTok row and accept ALL permissions. If it still won't connect after you remove and reconnect it, wait a few hours and try again.
Threads
Log in to the right Threads account in the same browser, then click "Refresh" on the Threads row and accept ALL permissions.
Bluesky
Click "Refresh" on the Bluesky row. In the "Connect Bluesky" popup, enter the same Bluesky username and your password (or a new app password), then click "Submit". Changed your Bluesky password or deleted your app password? Do this right away.
🤔 Why connections break
Connections can expire when you:
Change your password on the network. Changed your password? Reset right away.
Switch between accounts in the same browser you use for Post Planner.
Use Facebook as your Page instead of your personal profile while you're logged in to Post Planner.
Log in from lots of devices or locations, which can trigger the network's security checks.
🆘 What to do if it still doesn't work
Contact support and send us:
A screen recording of your reset from start to finish (Mac: Shift+Cmd+5, Windows: Win+Alt+R, or Loom)
A screenshot of the failure reason on the failed post
Our team can check your connection on our end.
NOTE: Each person resets the profiles they connected. Team members only see the profiles they connected themselves in Settings > Social Networks.
TIP: Connecting a network for the first time? See How do I connect my social accounts?