Troubleshooting and Tech FAQ

Have a technical challenge? Troubleshoot and get answers here.

Joshua Parkinson avatar Rebekah Radice avatar Marvin Fong avatar
17 articles in this collection
Written by Joshua Parkinson, Rebekah Radice, and Marvin Fong

Why Content Isn't Posting to Facebook Group (Error 200)

How to authorize and post to Facebook Groups (Fix Error #200)
Joshua Parkinson avatar
Written by Joshua Parkinson
Updated this week

Contact Post Planner Support

Have a question, problem or a technical issue you can't solve?
Rebekah Radice avatar
Written by Rebekah Radice
Updated over a week ago

How to Delete Post Planner Account

Here's how to permanently remove your Post Planner account
Rebekah Radice avatar
Written by Rebekah Radice
Updated over a week ago

Steps to Reset and Update Your App

Receiving an error? Posts failing? Let's reset your app.
Rebekah Radice avatar
Written by Rebekah Radice
Updated over a week ago

Adding a Team Member Who Has Their Own Post Planner Account

Are you a part of a Team but would like your own subscription?
Marvin Fong avatar
Written by Marvin Fong
Updated over a week ago

Why Content Isn't Posting to Facebook

Get to know how and why your posts are failing
Marvin Fong avatar
Written by Marvin Fong
Updated over a week ago

How to Edit / Remove / Update Your Sharebar

Struggling with the Sharebar settings?
Marvin Fong avatar
Written by Marvin Fong
Updated over a week ago

Why am I Getting Error (#32)?

Are your posts failing due to "Error (#32) Page request limit reached"?
Marvin Fong avatar
Written by Marvin Fong
Updated over a week ago

Can't Connect to Post Planner

Can't connect to your account or have trouble logging in?
Marvin Fong avatar
Written by Marvin Fong
Updated over a week ago

Refresh and Update Facebook Tokens

Need to refresh your Facebook tokens? Here's how.
Rebekah Radice avatar
Written by Rebekah Radice
Updated this week

Why Can't I Add My Facebook Page or Group

Marvin Fong avatar
Written by Marvin Fong
Updated over a week ago

Move Account to a New Facebook Profile

How to move your Post Planner account to a new Facebook profile
Rebekah Radice avatar
Written by Rebekah Radice
Updated over a week ago

Can I Share Other People's Content?

Sharing other people's content the right way
Rebekah Radice avatar
Written by Rebekah Radice
Updated over a week ago

Does Post Planner Connect to Facebook Business Manager?

Are you using Facebook Business Manager? Having trouble connecting your pages to your Post Planner account?
Marvin Fong avatar
Written by Marvin Fong
Updated over a week ago

Can I Change the Link Shortener?

Rebekah Radice avatar
Written by Rebekah Radice
Updated over a week ago

How to Access Post Planner

Trouble logging in or can't access the app?
Marvin Fong avatar
Written by Marvin Fong
Updated over a week ago

What to Do if You Can't Login

Take these steps if you're having trouble logging into Post Planner
Marvin Fong avatar
Written by Marvin Fong
Updated over a week ago