The process for connecting Instagram accounts to Post Planner is a bit different from other social networks.

This is because Instagram is owned by Facebook (Meta) and uses the Facebook API to connect to 3rd-party apps like Post Planner.

Facebook has these 2 requirements for apps connect to Instagram:

  1. The Instagram account must be a business account

  2. The Instagram account must be linked to a Facebook page

Click those 2 links for detailed instructions on how to get them done for your Instagram accounts.

Once you have them done, please follow instructions below to connect your IG account to Post Planner.

How to connect your Instagram account to Post Planner

(1) Go to Settings > Social Networks

(2) Make sure your Facebook account is connected

(3) Click the "CONNECT" button on the Instagram row

  • You should see popup appear and disappear

  • Then you should see all your (a) Instagram business accounts that are (b) connected to one of your connected Facebook pages (see requirements above) appear

(4) Click the inactive Instagram accounts to activate them (show a green check)

What if it doesn't work?

The above process does not always work for all users.

If you have confirmed that you have definitely (a) converted your Instagram accounts to business accounts and (b) connected your Instagram accounts to your Facebook pages, then here are some solutions:

SOLUTION #1: Reset your Facebook connection

Going through this process (without skipping any steps) fixes 99% of problems with both Instagram and Facebook connections.

Please follow exactly the instructions under "How to reset Facebook & Instagram" here.

That should do the trick.

If it doesn't, please use solution 2:

SOLUTION #2: Contact us in Support

We'll do whatever we need to do in order to get you connected! 💪

Here are some helpful links for related actions:

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