Are some of your profiles, pages or groups not showing up?

You may need to refresh the connection of your social accounts to Post Planner.

To refresh your social profile connections, go to Settings > Social Networks.

Then follow the instructions below.

How to refresh your social profiles on each network

This is what we call a "soft refresh" of your social profiles.

It should be your "first resort" when trying to fix errors, failed posts or missing profiles.

Here's what the refresh buttons for refreshing each network look like:

Facebook refresh

  • Logout and then login

  • Click the green refresh button on the Facebook row

    • You must be logged in to Facebook

    • If you are not logged in, you will be asked to login

  • This will refresh your FB permissions and pull in all the pages and groups your connected profile is an admin of

Instagram refresh

  • Logout and then login

  • Click the green refresh button on the Instagram row

    • You must be logged in to the Facebook account that manages the pages linked to your Instagram business accounts

  • This will refresh your currently connected Instagram business accounts and pull in any additional Instagram business accounts you have linked to the FB pages managed by the currently logged in FB account

Linkedin refresh

  • Logout and then login

  • Click the green refresh button on the LinkedIn row

  • Enter your login details in the popup

  • This will refresh your LinkedIn permissions and pull in all the pages your connected profile is an admin of

Pinterest refresh

  • Logout and then login

  • Click the green refresh button on the Pinterest row

  • Enter your login details in the popup

  • This will refresh your Pinterest permissions

Twitter refresh

  • Logout and then login

  • Click the green refresh button on the Twitter row

  • Enter your login details in the popup

  • This will refresh your Twitter permissions

You're all set!

Please try again the Post Planner functionality you were having problems with before.

If the problems persist, you may need to do a hard reset of your social connections.

Here are some helpful links for related actions:

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