This error is usually caused by an error when pulling content from external URLs.

Facebook either doesn't recognise the content in the link or can't connect to the link.

Common Error Messages Shown for this Issue

  • The URL you supplied is invalid — Invalid URL — Failed to parse URL
  • Unable to fetch video file from URL — Unable to fetch video file from URL — Unable to fetch video file from URL
  • Service temporarily unavailable — Can't Download — Could not retrieve data from URL
  • Empty reply from server

The Fix

Please check your link url to make sure it's correct. Then try again.

The link may be correct but the site where it lives may be down. Check the actual site to make sure.

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