Did your Post Planner post fail to publish?
In this article you'll learn:
how to locate the post
why it failed
how to correct the problem so it doesn't happen again!
The first thing you should do when you get a failure notification is go to Failed Posts in the app.
Click the profile where the failed post was set to publish. Then find the post.
If you can find it, then the post definitely failed — and you can skip to the Section 3 below to learn what caused the failure and what to do next.
If you can't find the post in Failed, then the post either failed silently (which is extremely rare), or something else happened — probably one of these 2 things:
The post has the wrong time zone (and/or time) and is still waiting to publish in your Planned posts
The post is stuck in a pending state in Queued (No Slot)
1. Time zone problems
Did you schedule your post(s) with the right time zone?
You can check by going to your Planned posts and looking for your post. You can use the search box to search by keyword. 🤞🏼
If the post is not there, you can skip to Section 2 below.
If your post is there, then the post probably has a posting time you didn't intend. You may need to correct its time zone.
You can do this by going to your time zone settings in these 2 places:
Make sure the time zones in both these places are correct. Then check the post again and edit the posting time or delete and re-schedule as needed.
2. Posts stuck in Queued (No Slot)
If you can't find your missing post in Failed or Planned, then it may be in Queued (No Slot).
This is where posts go when the profile's queue plan doesn't have time slots that allow them through.
Posts can also end up in Queued (No Slot) if all the days are deactivated in the queue plan.
To move a post out of No Slot and into your queue, simply go to Queue Plans and activate a day and time slot for the post's content type.
3. Failed Posts
If you see your failed post(s) in Failed, the next thing to do is to read the error message.
Below are links to Helpdesk articles with the causes and fixes for each platform-specific failure error.
Facebook Number Errors
The user must be an administrator, editor, or moderator of the page in order to impersonate it. If the page business requires Two Factor Authentication, the user also needs to enable Two Factor Authentication
Please re-connect your Facebook profile (name of profile) with Insights permissions.Response from Facebook: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.
Instagram General Errors
Instagram account is restricted
Solution from Meta documentation: "The app user's Instagram Professional account is inactive, checkpointed, or restricted. Advise the app user to sign in to the Instagram app and complete any actions the app requires to re-enable their account."
Other errors: Please check the Meta Instagram documentation