Did your Post Planner post fail to publish?
In this article you'll learn how to locate the post, learn why it failed, and (hopefully) correct the problem so it doesn't happen again!
First Step
The first thing you should do when you get a failure notification is go to Failed Posts in the app.
Click the profile where the failed post was set to publish. Then find the post.
If you do find it, then the post definitely failed — and you can skip to the Section 3 below to learn what caused the failure and what to do next.
If you can't find the post in Failed, then the post either failed silently (which is extremely rare), or something else happened — probably one of these 2 things:
The post has the wrong time zone (and/or time) and is still waiting to publish in your Queue
The post is stuck in Pending
1. Time zone problems
Did you schedule your post(s) with the right time zone?
You can check by going to your Queue and looking for your post. 🤞🏼
If the post is not there, you can skip to Section 2 below.
If your post is there, then the post probably has a posting time you didn't intend. You may need to correct its time zone.
You can do this by going to your time zone settings in these 2 places:
App time zone: Settings > Account > Time Zone
Plan time zone: Queue Plans
Make sure the time zones in both these places are correct. Then check the post again and edit the posting time or delete and re-schedule as needed.
2. Posts stuck in Pending
If you can't find your missing post in Failed or Planned, then it may be in Pending.
Pending is where posts go when the posting plan doesn't have time slots or days that allow them.
For example, this profile's posting plan has no time slots that allow videos:
Because of this, any planned video posts will have no time slots to drop into — so they will end up in Pending like this:
Posts can also end up in Pending if all the days are deactivated in the plan.
To move a post from Pending to Queue, simply go to Queue Plans and activate a day and time slot for the post's content type.
3. Failed Posts
If you do see your failed post(s) in Failed, then the next thing to do is click the post and read the error message.
Below are links to Helpdesk articles with the causes and fixes for each platform-specific failure error.
Facebook Number Errors
Facebook Errors
An unexpected error has occurred. Please retry your request later
Error validating access token: The user is enrolled in a blocking, logged-in checkpoint
Facebook Spam
Facebook Permissions
Facebook Reconnect
Facebook Data
Facebook URL
Service temporarily unavailable - Can't Download - Could not retrieve data from URL
The url you supplied is invalid – Invalid URL – Failed to parse URL
Facebook Unsupported
Facebook Violation
Instagram General Errors
Instagram account is restricted
Solution from Meta documentation: "The app user's Instagram Professional account is inactive, checkpointed, or restricted. Advise the app user to sign in to the Instagram app and complete any actions the app requires to re-enable their account."
Other errors: Please check the Meta Instagram documentation